This is the newest of our Working Groups. The Working Group is exploring the increased use of AI and big data in public services including how AI can boost efficiency, effectiveness, and innovation in delivery. This includes AI risks around bias, accessibility, data privacy, and public trust. 

The Working Group is discussing the opportunities such technologies present for the way in which our public services are currently organised and run. Can departmental structures and traditional organisational silos be modernised so we could potentially create a public sector LLM as well as cross-departmental data lakes? The benefits, if achieved, could free up resources and staff to deliver more valuable frontline tasks as well as reduce costs. 

We are looking at using AI to deliver more efficient public services. We are considering the opportunities for the civil service to leverage AI to streamline processes and enhance operational efficiency. This can include focusing on automating routine tasks, improving resource allocation, and reducing operational costs. To achieve this we are looking at infrastructure requirements, integration with existing systems, and change management strategies.

AI could also deliver more effective Public Services delivering better outcomes and enhancing service delivery. AI can help with advanced analytics, predictive modelling, and decision support systems that enable data-driven decision-making. AI can improve customer experience, enhance service personalisation, and create new value propositions. 

The working Group is very aware of the need for AI Public Services to have an ethical dimensions of AI deployment, focusing on ways of building fair, transparent, secure and accountable public services. This includes strategies for identifying and mitigating algorithmic bias, ensuring privacy protection and maintaining human oversight.